Rental Frequently Asked Questions
Here are some Frequently Asked Questions about our Baby Gear Rentals. If you have additional questions not answered below, please email us at NaplesBabyRentals@gmail.com or call us at 239-262-5904 and we will be happy to help.
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Can you install the car seat?
Yes, our employees are trained to install car seats and many of our employees are Certified Child Passenger Safety Technicians. We are more than happy to help with installation of our rental car seats for free at the store. Anyone is welcome to stop by the store anytime during store hours to receive car installation assistance. We can also install personally owned car seats as an additional service, as long as the car seat is not recalled, expired or otherwise deemed unsafe. Our delivery drivers are also trained or Certified CPS Techs and can install car seats if you select In Person/Install Delivery.
How new is the baby gear?
Our store purchases all of our rental gear BRAND NEW and direct from the manufacturers. We also sell many of our brand new products in our boutique. We will use these rental products for a while and then over time as our rental gear starts to show wear and tear, we retire and sell our rental gear in our store at resale prices, just like how car rental companies buy new cars, rent them and resell them after a period of service.
What do I do if I receive an item that is not what I was expecting?
Call the store or return the item to the store immediately at 239-262-5904. We will do our best to correct any of our errors due to defects or missing parts. Do not wait until the end of the rental, so that we may try to meet your expectations or have the opportunity to correct any errors. If you do not like a rental gear item out of preference (color of gear, type of toy, lack of interest by child, etc.) and not out of lack of functionality, then we welcome you to bring items to our store to exchange so you have the opportunity to hand select the items that appeal most to you. Or you may bring the items to our store to return them early and you will be refunded any unused days.
How clean is your stuff?
We hold ourselves to extremely high standards and we thoroughly clean all of our rental gear between every rental. We have a dedicated team of professional cleaners that ensure everything is properly cleaned. Hard surfaces are cleaned with a child and pet safe sanitizer which kills 99.9% of all viruses and bacteria including coronavirus. Linens are laundered between each wash. We have a dedicated team of employees who are specifically trained in cleaning and maintaining gear.
How far in advance should I book?
We recommend booking your baby gear rental reservation once you have your flight and lodging reservations confirmed. Our busiest times are between Christmas and Easter, so we recommend making your reservations as soon as possible during our busy season, because our deliveries time slots do get fully booked. You are able to change or cancel your item selections anytime as long as we have at least 2 days notice. Usually our delivery time frames fully book up before our inventory is sold out. Short notice delivery requests of under 24 hours may incur an additional $25 fee.
How much is delivery?
Delivery and Pick Up will start at $15-$25 per trip depending on your needs and location.
- Delivery and Pick Up to a Porch is $15 per trip. No contact is required
- Elevator, stairs or service entrance requirements are $5 per trip. No contact is required if we are provided access ahead of time.
- In Person Service/Installation/Set Up or In Person Service/Uninstallation/Take Down is an additional service available for $10 per trip. Contact is required and our drivers will text when they are on the way.
- All Fort Myers and Fort Myers Beach locations require a $10 additional fuel surcharge per trip
- All additional trips above an beyond the initial delivery and initial pick up are an additional base of $30 per trip, plus any additional services required.
- Same day/short notice delivery requests incur an additional $25 charge added to the base trip.
Do I have to be there for delivery or pickup?
No, you usually do not need to be present for delivery or pick up and we can leave items on a front porch or entryway, as long as the place you are staying at allows us. We do require you to provide access into any gated communities or building entry doors. If you are not able to be present, we may leave the items on a porch for you if you have a secure area that is not visible from the street. However by not being present you assume responsibility for delivered rental gear at the time of delivery even if you are not available. We will not be able to set up your rental gear, and you are responsible for proper set up of all gear. We are generally not permitted to leave items in mail rooms or security offices, but can bring items to your unit door. There are a few communities with community requirements in which you must be present.
What if I am staying at a rental home?
We happily deliver to many rental homes from AirBNB, VRBO, local rental agencies and more. For rental homes, we recommend an afternoon delivery on your check in day and a morning pick up on your check out day so that it coincides with check in and check out time. It is very important to communicate with the host that you are anticipating our delivery and pick up, so that we are permitted into the community and they do not accidentally put rental items back into the house at pick up time or dispose of them.
What if I am staying at a hotel or resort?
If you are staying at a hotel or resort please alert concierge and/or front desk of our arrival. Depending on the hotel's policy, items may be left with concierge, bell hop or loading dock, and you may have to contact them to get your items. Some communities do not allow items to be left out at the front entry, it is the customer’s responsibility to know of any community or building restrictions. Our drivers do send a text message when on the way and do send a text with a picture of completed deliveries. Please note that there are specific hotels that require us to operate differently: Customers MUST be present and require an in person charge at: Edgewater, Marco Ocean Beach Resort (private units). Customers do not have to be present but require an in person charge: Eagles Nest, JW Marriott, Marco Ocean Beach Resort (hotel), Marriott Crystal Shores, Naples Bay Resort Hotel (not Cottages) and South Seas Towers.
Where do you deliver?
During the winter months of November – April, our Delivery Area includes Naples, Bonita Springs, Marco Island and Estero.
During the summer months of May – October, our Delivery Area includes Naples, Bonita Springs, Marco Island, Estero, Fort Myers and Fort Myers Beach.
Sorry we do not deliver to North Fort Myers, Cape Coral, Sanibel Island or Ave Maria. Due to the significant changes in traffic and staffing challenges that all businesses in the area face, exceptions cannot be made.
Due to external TSA regulations and Airport policies and regulations, we regret that we are unable to deliver to Southwest Florida International Airport in Fort Myers (RSW).
How do I know what my community rules are for delivery?
The best way to know is to ask the front office or gate house of the community you are staying at, as rules may change at any time. RENTERS ARE ALWAYS REQUIRED TO ALERT GATES OR STAFF OF OUR ARRIVAL AND TO CHECK WITH THE WITH THE HOTEL/RESORT, VACATION RENTAL, GATED COMMUNITY ETC. WHERE THEY ARE STAYING FOR SPECIFIC POLICIES ON RECEIVING RENTAL GEAR
Can Twinkle narrow down my delivery or pick up time frame?
We wish we could be able to but unfortunately we are not able to provide in advance a more specific delivery or pick up time due to the many outside factors that affect our delivery drivers’ commute times, such as traffic, weather, and the accessibility of other orders. Our drivers will send a text message when they are on the way. If you need rental gear such as a car seat by a specific time, you must select the delivery time frame that is entirely before your specific needs, or you may pick items up from our store. If you need rental gear such as a car seat for use until a specific time, you must select the pick up time frame that is entirely before your specific needs, or you may return items to our store.
What kind of car seat do I need?
It is usually best to use the same style and size car seat as the child currently uses at home. By providing the child's age, weight and height, we can help guide your choice. Typically, an infant age newborn to 12 months old and up to 30lbs will use the infant car seat. Toddlers ages 9 months to 4 years old and from 20 to 40lbs are typically in a toddler convertible car seat. Preschoolers ages 4 and up as well as at least 30bs typically are in booster car seats with backs. School age children at least 40lbs are often in booster car seats without back. Florida law requires children age 6 and under to be in a car seat, however it is recommended by pediatricians and NHSTA that all children age 8 and younger and under 4’9″ tall should be in a car seat. We have many Certified Child Passenger Safety Technicians available on staff to assist with the installation of the car seats.
What kind of bed should I choose?
We always recommend selecting a bed that is most like what the child uses at home because it is always easiest for baby to adjust to something more familiar. We believe that if baby is happy, everyone is happy and can have a more enjoyable vacation. We providing sheets with all sleeping gear rentals, but if you are concerned about baby’s adjustment to new surroundings, we recommend bringing sheets from home because they smell and feel familiar. If your child has special laundry needs we recommend you bring your own linens.
Do I need tools to set up the crib?
No tools are required to set up the crib. We use a specially designed commercially rated crib (twice as strong as a residential crib) that is fully assembled and can anyone could fold and unfold in a matter of minutes with no tools required. Detailed instructions are provided on the base board of the cribs. You can also find links to How To Videos on our rental picture guide page, in the description of particular items.
What is included with a crib?
Crib rentals and portacrib rentals include the crib frame, a waterproof mattress and 2 fitted sheets. We provide 2 sheets so if there is ever an issue with one sheet, a spare is readily available.
Do I need to wash sheets or clean gear before returning it?
You do not need to launder linens prior to returning gear, because we always launder all of our returned linens. We do request that you remove all food from high chairs and sand from the baby gear, but we will do a deep cleaning regardless upon return. Gear should be returned in a reasonable manner. If gear has been dirtied to extremes, a $25 additional cleaning fee may apply. Do not apply sunscreen to children while in a stroller, as sunscreen is very difficult to remove from fabric and will result in a $25 cleaning fee.
How do you determine how many daily rates?
Daily rates are per calendar day, regardless of time of day. Rental items do not need to be returned by a specific hour of the day as there are not hourly rates; just before the store closing time or last pick up time of the day.
Can I cancel my reservation?
You must cancel at least 2 days ahead of time for there to be refunded in full. Any rental cancelled with less than 2 days notice will be charged 1 daily rate for each rental item on the reservation. Same day delivery cancellations will also have the initial delivery fee charged. Items returned early will receive a refund of all unused calendar days.
May I tip the car seat installer or delivery driver?
Yes you may! Your tips are not required but are certainly welcome if you appreciated the services that are provided. Delivery fees are not tips given to the drivers.
What can I expect on Delivery Day ?
Our driver will text when you are next and they are on their way. There are too many real life variables each day and we are unable to provide a more specific time of delivery within the window provided.
Gated Communities: If you are in a gated community, you MUST contact your gate house PRIOR to our delivery driver's arrival to inform them of our pending arrival, or you must provide us with a gate code. There is a $30 redelivery fee if we are not permitted into a gate community due to a gate house not being notified prior to our arrival and if we have to redeliver at a later time.
Porch Drop Offs: If you are not able to be present, we may leave the items on a porch if you have a secure area that is not plainly visible from the street. If you are staying at a vacation home rental, it is important to contact your host to make sure they anticipate and approve of our delivery. By not being present, you assume responsibility for delivered rental gear at the time of delivery even if you are not available. We will not be able to set up or install your rental gear, and you are responsible for proper set up and use of all gear.
Hotels & Resorts: If you are staying at a hotel or resort, please alert the concierge of our pending arrival. For most locations, we will leave the items with the concierge and you will have to contact the concierge to have the items delivered to your room. Due to privacy and security policies of hotels, we are not granted access into any hotel room.
What can I expect on Pick up from house day?
Please ensure that your rental gear is gathered and prepared for pick up. There are too many real life variables each day and we are unable to provide a more specific time of pick up within the window provided. Our drivers will let you know when you are the next stop and they are on the way.
Gated Communities: If you are in a gated community, you MUST contact your gate house PRIOR to our driver's arrival to inform them of our pending arrival, or you must provide us with a gate code. There is a $30 reattempt pick up fee if we are not permitted into a gate community due to a gate house not being notified prior to our arrival and if we have to pick up at a later time.
Porch Pick Ups: If you are not able to be present, you may leave the items on a porch if you have a secure area that is NOT plainly visible from the street. Be aware that due to the transient nature of vacation homes in certain areas, homes in ungated neighborhoods are at risk of theft. If you are staying at a vacation home rental, it is important to contact your host to make sure they anticipate and approve of our pick up. By not being present, you assume responsibility for rental gear until they are picked up even if you are not available.
Hotels: If you are staying at a hotel or resort, you must contact concierge of our upcoming pick up and have Bellhop collect the rental items and have them set them aside for us to pick up, or you must bring the rental items down to the Bellhop station. Due to privacy and security policies of hotels, we are not granted access into any hotel room.
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Contact Us
Twinkle Twinkle Little Store
4172 Tamiami Trail North, Naples, Florida 34103, United States
Hours
Open Monday - Saturday 9am to 6pm and Sunday 10am to 4pm
Closed Easter, 4th of July, Thanksgiving and Christmas Day
Deliveries by Appointment
Copyright © 2024 Twinkle Twinkle Little Store - All Rights Reserved.
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